Opal shall fully cooperate with legal departments and court rulings, if necessary, and disclose the identity and information of users who commit illegal action on Opal.
Completing your purchase:
In order to complete your purchasing transaction, the information below must be provided:
- Full name.
- Phone number
- E-Mail address.
Please make sure you enter correct payment information that confirms your identity.
Opal enables you to purchase one item at a time. When you add an item to your cart, it will be reserved for five minutes before another user gets the chance to claim it.
Once an item is chosen, an email will be sent to your mailbox with a detailed description of your order. Please note that we have the right to reject/decline your order. We shall waive all responsibilities if we eliminate any of the items displayed (whether for selling or inspection purposes) and we have the right to abstain from providing our services – or suspend an order – to any user if we deem it necessary.
Opal only accepts K-Net, and payment is in Kuwaiti Dinar (KWD). Please note that an extra delivery charge of (--) will be added to the total amount.
Insurance and delay:
Your order will not be delivered to you without your civil ID and signature.
We guarantee that your order will be delivered to you within 24-48 hours, and we assure you that any delay would be caused by matters beyond our control. Therefore, we shall waive any responsibility concerning such a delay. You can, however, contact us and ask for cancellation and refund, provided that the request is made before the order arrives to your address for delivery.
We will make sure to contact you as soon as possible in the case of major delay to address any inconveniences it might cause, and we pledge that we will make our best efforts to alleviate this inconvenience.
Vendor policies on Opal:
It is mandatory that all high-end accessories displayed for sale on Opal are original. The vendor must label the item by attaching a receipt/warranty/guarantee, which makes the item the responsibility of the vendor alone. Opal is solely responsible for showing the attached receipt/warranty/guarantee clearly and from all sides. In case of fraud, the vendor alone shall be held accountable.
If the vendor breaches the above, Opal expressively waives its responsibility of the displayed content, as it is considered a clear breach of Kuwaiti Trade Law.
Opal is designed for personal selling/buying use. It must not be used for purposes other than those stated and approved in this agreement.
Pricing: - If the displayed item is priced in the range of KD 0 to KD 3,000, Opal shall take 8% of the purchase value.
- If the displayed item is priced in the range of KD 3,001 to KD 6,000, Opal shall take 6% of the purchase value.
- If the displayed item is priced KD 6,000+ (and above), Opal shall take 8% of the purchase value.
- No items less than KD 20 are allowed.